Tales from the Olympic Help Desk: Training

(This post is a part of my series on volunteering at the 2010 Olympics in Vancouver. If you’re new here, feel free to start at the beginning)

I’ve just come back from finishing the final training step for my Olympic volunteering, so I thought I’d walk you all through what I’ve done so far in preparation for my first shift tomorrow.

The first training session, which was probably a year or so ago, did not impress me at all. I had submitted an application to be a volunteer in the Technology area of the games, and was called to attend technology-specific training. As it turns out, this training was much more generic – basic “get the volunteer spirit” type of stuff, what to say (“Thank you, Merci”) and what not to say (apparently referring to a Paralympian sledge hockey player as a “cripple” is a faux pas – who knew?).  I came away from this session rather skeptical about the ability of VANOC to actually pull things off.

Things were pretty quiet for a while, but as expected they’ve picked up in the last few months. I picked up accreditation and uniform a few months ago, which was sort of fun – they definitely had the process streamlined, which makes sense given that they’ll be distributing 25000+ uniforms. The uniforms came with a few useful surprises (travel coffee mug!), as well as a few odd inclusions (Excel gum, ColdFX, discount gas cards), and they’re a terribly bright shade of blue, but I can see myself wearing pieces of it for a long time. Here’s a peek:

Today was my final training session, Venue Specific Training (or VST – one thing I’m learning is that VANOC is chock full of TLAs). The venue in question is Stadium, known more commonly as BC Place. The first half of the training session was in the nearby Plaza of Nations, and was applicable to all volunteers – contact numbers, code of conduct, and other administrivia (did you know there are almost 10,000 2010 team members working at Stadium, 1300 of which are volunteers?). After that, we broke off into groups based on Functional Area and headed off on tours of the venue.

I’ve been inside BC Place before, but never behind the scenes – it’s a pretty impressive venue. After heading in through the East Airlock (BC Place has airlocks, not doors, as the current roof requires pressurization to remain inflated), we did a brief tour of levels 1, 2, 3, and 4. Most of my work will be on level 2, the press area, but there are various operations centers that will need servicing on the other levels as well. I’ll hold off discussing exactly what I’ll be doing until tomorrow – by then, I’ll know for sure!

Any questions from anyone so far? I’m limited in what I can say about some things due to a non-disclosure agreement (I *did* see some rehearsals for the opening ceremonies today, but I can’t go into it), but I’ll answer anything I can.

(Click here to read the next entry in the series.)


7 Responses to “Tales from the Olympic Help Desk: Training”

Leave a Reply